Privacy Policy and Terms of Service
Your Privacy
Your privacy and confidentiality are important. Personal information collected throughout counselling is managed in accordance with the Privacy Act 1988 (Cth)and relevant professional and ethical obligations.
Information collected may include your contact details, emergency contact information, relevant health history, and records relating to your counselling sessions. This information is collected to provide safe and effective counselling services and is stored securely using secure practice management systems.
Your personal information will not be shared without your consent unless required or permitted by law.
Confidentiality
Everything discussed during counselling is treated as confidential. However, there are some situations where confidentiality may need to be limited. These include where:
there is a serious and imminent risk of harm to yourself or another person
abuse or neglect of a child is disclosed where reporting obligations apply
records are subpoenaed by a court
disclosure is otherwise required or authorised by law.
Where appropriate and safe to do so, I will discuss any required disclosure with you before information is shared.
Counselling Services
JLB Counselling provides professional counselling services for adolescents (12+) and adults via telehealth.
Counselling is designed to support emotional wellbeing and personal growth but is not a crisis, emergency, psychiatric, or medical service.
If you require immediate assistance, please contact 000, Lifeline (13 11 14), or attend your nearest emergency department.
Appointments & Fees
Standard counselling sessions are approximately 60 minutes.
Current fees are available on the website and confirmed when you book.
Payment is required at the time of booking through Zanda's secure online booking system.
Longer sessions may be arranged where clinically appropriate and discussed in advance.
Cancellation Policy
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
Appointments cancelled with less than 24 hours' notice, or missed without notice, may incur the full session fee, as appointment times are reserved specifically for you.
I understand that unexpected circumstances can arise, and discretion may be applied where appropriate.
Telehealth
Counselling sessions are delivered via Zanda's secure telehealth platform.
To help ensure your privacy and the quality of your session, you agree to:
attend from a quiet, private location
use a device with a stable internet connection where possible
minimise interruptions during the session
ensure you are in a safe environment suitable for counselling.
While every effort is made to provide a reliable service, occasional technical difficulties may occur. If a session is interrupted, we will reconnect or arrange an alternative method of contact where possible.
Sessions are not recorded.
Client Suitability
Counselling can support a wide range of emotional, behavioural, and psychological concerns. However, this service may not be appropriate if you require:
emergency or crisis intervention
inpatient psychiatric care
urgent medical treatment
intensive alcohol or other drug treatment
immediate risk management.
Where appropriate, referrals to other health professionals or support services will be discussed.
Records
Brief clinical notes are maintained following each counselling session in accordance with professional and ethical standards. These records are stored securely and retained for the period required under Australian legislation before being securely destroyed.
You may request access to your personal information or discuss any concerns about your records by contacting JLB Counselling.
Questions
If you have any questions about your privacy, confidentiality, or these terms, please don't hesitate to get in touch.