This is an opportunity for us to get to know each other and see whether we're the right fit. We'll briefly discuss what has brought you to counselling, what you're hoping to achieve, and I'll answer any questions you may have about the counselling process. It's a relaxed, no-obligation conversation designed to help you feel comfortable before deciding whether to book your first session.

Prior to your first appointment, you'll receive a brief intake form and informed consent document to complete online. These forms help me understand your needs, explain confidentiality and the counselling process, and ensure we can make the most of our time together.

The first session focuses on getting to know you and what has brought you to counselling. For many people, starting counselling can feel unfamiliar or intimidating, so the first session is intentionally paced to feel supportive and comfortable. You are not expected to share everything at once. Instead, we work collaboratively and at a pace that feels right for you.

No referral is required. With JLB counselling you can book directly through the website.

Online counselling can be a convenient and supportive alternative to face-to-face sessions for many people. It allows you to access counselling from a private, comfortable space without needing to travel.

You can learn more about how online sessions work on the Telehealth page.

Sessions are conducted via secure Zanda telehealth. Zanda is a secure, professional practice management system designed specifically for health practitioners. It allows clients to attend online therapy sessions safely and confidentially from a private location.

No Medicare rebates are available. If you have private health insurance, please check directly with your insurer to determine whether your policy includes cover for counselling services.

The frequency of counselling sessions depends on your individual needs, goals and circumstances. Some clients attend weekly or fortnightly, while others prefer more flexible appointments. We can discuss what feels appropriate for you.

For privacy and therapeutic effectiveness, counselling sessions are best attended from a quiet, private space where you feel comfortable speaking openly.

This helps ensure confidentiality and allows you to fully engage in the counselling process without distractions. If you are unsure about your setup, we can discuss options that work best for your situation.

You are not required to have your camera on during telehealth counselling sessions.

However, many people find that using video helps build connection and supports the therapeutic relationship. You are welcome to choose what feels most comfortable, and we can adjust this at any time.

Yes. Telephone sessions can be arranged if this is your preference. Please let me know before your appointment so we can organise this.

No, sessions are not recorded. This ensures confidentiality.

If your internet connection drops during a session, we will attempt to reconnect as quickly as possible.

If reconnection is not possible, we may continue the session via phone or reschedule depending on the circumstances.

Standard counselling sessions are 60 minutes in duration.

In some cases, longer sessions may be arranged if appropriate or helpful. This can be discussed as needed.